AI Assistant
The built-in AI assistant answers questions, diagnoses sync problems from your own logs, and applies fixes with your approval — included with every Pro licence.
SquareSync for Woo includes an AI assistant, built into the plugin's admin. It knows the full documentation, can read your site's sync state, and helps with three kinds of work:
- How-to and product questions — "How do delivery dates work?", "What does the stock buffer do?"
- Diagnosis — describe a problem ("stock didn't update after a sale") and the assistant reads your sync logs, debug log, webhook status and settings, then explains the likely cause in plain language.
- Fixes — the assistant can change a small set of safe settings and run actions (like a stock check), but only after you click Apply on a confirmation card. It can also draft a pre-filled support email — with your versions, the relevant log lines and its diagnosis — for anything that needs the support team.
Where to find it
- The sparkle button in the bottom-right corner of every plugin admin page opens the chat drawer.
- The Assistant entry in the plugin's navigation opens the full page, with your conversation history, usage and credit top-ups in one place. Conversations are stored in your browser and survive page reloads.
What the assistant can and cannot do
The assistant runs with the same permissions as the logged-in admin, through the plugin's own REST API. It can read your (credential-redacted) settings, sync activity logs, webhook health, stock checker results and background job status. It cannot read your database directly, cannot see access tokens or API keys, and cannot change any setting without your explicit approval. Settings changes are limited to a small, safe allowlist — connection credentials, environment and location can never be changed through chat.
Credits
Every active Pro subscription includes a monthly allowance of free assistant replies. One credit is one assistant reply, including all the log-reading and documentation lookups it does along the way.
When the free allowance is used up, you can buy prepaid credit packs from your account page. Packs are charged once, never expire, and are shared by every site on your account. There is no automatic recurring billing for the assistant — you always pay before credits are used, never after.
Privacy
Conversations are processed through the SquareSync for Woo service and the Anthropic API to generate replies. Site data the assistant reads (settings, log excerpts) has credentials removed by the plugin before it leaves your site, and message content is not stored on our servers — only usage metadata (credit counts, token totals) is kept for billing. Chat transcripts live in your own browser.